First impression matters, and should be memorable. This is why and how.

A neyon sign on the wall that says “hello”
A neyon sign on the wall that says “hello”
Photo by Adam Solomon on Unsplash

“Hi everyone, my name is Tom,” said the new joiner “this is my first week here, I used to work for X as a senior product designer, and before that, I worked at Y. I’m really excited to be here and looking forward to work with you all”.

A week after another new joiner, Josh, opened with: “Hi everyone, as I’m sure we will have plenty of time to get to know each other professionally over the next few months, I wanted to take this opportunity to introduce myself as a person, rather than a job title! I’m a proud…


I found that to build trust we need to pull four factors together. But would they still work from behind the screen?

An illustration of three people working from behind screens happily. With some charts and chatboxes hovering around.
An illustration of three people working from behind screens happily. With some charts and chatboxes hovering around.
Remote working Designed by pikisuperstar / Freepik

How important is for you to be able to trust your colleagues? And for them, how important is it that you trust them?

All of us rely on trusting one another at work, probably more so in cross-functional and agile environments. Designers, product managers and developers, leaders, operators and centralised units: we all depend on the trustworthiness of others. I certainly do.

When leading a function such as Design Operations, you need to build mutual trust with various team members from almost every corner of the business. …


Here is what I think is stopping many of us from being creative.

A photo of a person’s head with their hands holding a sheet of foil covering their face.
A photo of a person’s head with their hands holding a sheet of foil covering their face.
Photo by Vinicius “amnx” Amano on Unsplash

When was the last time you felt comfortably naked in front of your colleagues at work? I do everyday. From what I have learned that being able to be so is at the core of any creative process. They told you to be creative, think outside the box, step outside of your comfort zone… but what is out there? Ambiguity and risk, excitement and opportunity.

Creativity is essential to our survival and prosperity as human beings. It is defined as the human capacity to use our imaginations to create solutions for complex problems (Kupers et al. …


250% increase in usage was the result of adopting this framework, and it is not rocket science.

An IKEA assembly instruction manual with some metallic and wooden nails
An IKEA assembly instruction manual with some metallic and wooden nails
Photo by Semen Borisov on Unsplash

When I asked Google for the definition of a ‘Playbook’, I got this: ‘Playbook’ is a noun from North America meaning: “a book containing a sports team’s strategies and plays, especially in American football”. And the Cambridge Dictionary defines it as: “A set of rules or suggestions that are considered to be suitable for a particular activity, industry, or job”.

While I like to simply refer to it as:

“An IKEA-style flat-pack means to get things done”.

Think of it as a knowledge hub that is specialised in activities (a.k.a. …


The framework and steps I followed when redistributing our design resources.

Hands shuffeling a deck of playing card.
Hands shuffeling a deck of playing card.
Photo by Sheri Hooley on Unsplash

Whether you are ready to, comfortable with, excited by, anxious of, or frightened by change, it is safe to say that we were all caught off-guarded by this pandemic. COVID-19 introduced an unprecedented multi-dimensional impact on our lives. And we all had to react as quickly as possible, introducing a great amount of change to our social and professional lives.

At ClearScore, we managed to switch smoothly to remote working. Nonetheless, the whole business had to shift gears swiftly and change priorities in a flash. …


Khawater (خواطر) is an Arabic word for “Thoughts”. It is often used to label the kind of thoughts that you have on the fly in some sort of a monologue or a lightbulb. In here, I will share with you some of my khawater that I sometimes have during my stay in London.

Photo by Dele Oke on Unsplash

Location: outside London Bridge station

Time: 6:30pm

Usually, I would be utterly annoyed and you will be able to see it from miles, if I’m still there, when you are late.

I’ve always been like that. Since the day I started commuting alone to meet friends, I would leave home early to get to an appointment 10 mins early. I don’t expect you to do the same, but I certainly expect you to be on time, give or take 5 minutes no more. If you happened to be late, I do really try my best to understand the reasons why…


Khawater (خواطر) is an Arabic word for “Thoughts”. It is often used to label the kind of thoughts that you have on the fly in some sort of a monologue or a lightbulb. In here, I will share with you some of my khawater that I sometimes have during my stay in London.

London Liverpool Station — Morning Chaos by Bassel Deeb

Location: Liverpool Street Station
Time: 8:20 am

Have you ever had the experience of seeing yourself through the eyes of a stranger? I did.

If you live or have lived in London, you know that there is an art for commuting through the city. There is a traditional dance that you need to perfect through practice, especially if you use a big station, like Liverpool Street Station for your daily commute.

It all starts on the train, the gathering by the door, the threatening looks at the door button and the poor person who is responsible for clicking it exactly…


Photo by MARK ADRIANE on Unsplash

Most successful meetings and workshops are the ones where the participants look forward to and leave afterwards feeling good about the time they spent there. Participants should be there because they want to contribute, and as a facilitator, you have the ability and responsibility to ensure that and secure the inclusivity of the dialogue.

It all starts from the minute you begin thinking about running that session and who should be there (see Part One), going through the first few minutes of your session and how dynamics can be shaped at that point (see Part Two).

In this last part…


Photo by Jud Mackrill on Unsplash

In this series, I am sharing with you some great tips to apply when facilitating sessions. I’m trying to shed a light on inclusivity and its importance when it comes to team activities.

In Part One, I listed tips for the pre-session part of your facilitation journey. It covered agenda in the invitation, invitees, and the duration of an effective session. In this piece, I’ll move to the first few things that will need to be considered during a session.

Hello everyone!

Move away from “Hello guys!” to “Hello everyone!” or “Hey folks!” to make your opening more inclusive away from any…


Based on my personal experience, my readings and some online resources, I have put together 3 blogs of some of the best-in-class practices for inclusive facilitation.

Photo by Andrew Neel on Unsplash

The Latin word facili is the origin of facilitation. Facili means is “easy” or “to make easy”. However, if you had to run a team meeting, a working session, a workshop of any type of group activities you would know that definitely there is nothing facili about it.

In here I will share with you some of the best practices that I have come across and/or tried so far. I have also added a bit of focus on inclusivity and what you can do to make sure that all your participants are actually contributing and being heard.

I believe that…

Bassel Deeb

DesignOps Specialist @ Wise — London

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